Return timeframe:14 days

Return Policy


 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Any item that has been washed, worn, or used before the damage or defect occurred is generally not returnable and must be reviewed further by our team before replacing the item.  

  • RETURN: Any item, unless stated otherwise in the product description, is eligible for a full refund of the amount paid provided it has been purchased within a maximum of 15 days prior to the refund request. To request a refund, please contact us and state the reason for your request, and we will provide you with a return shipping label. The cost of the shipping label will be deducted from your refund. Please note that once a return label is provided, you have a maximum of 5 business days to send back the item. To be eligible for a return, you must return the item in the same condition that you received it: unworn and unused, unwashed, with tags, clean from pet hair or marks of any kind, and in its original packaging. Kindly keep this in mind when trying the item on your pet. Please also include the receipt or proof of purchase with your return. Items sent back to us without first requesting a return will not be accepted. When we receive and inspect your item(s), we will notify you and let you know whether or not the refund was approved.If approved, you’ll be automatically refunded the cost of the item on your original payment method as soon as the return is received and inspected. A $5.00 restocking fee will be deducted from your refund amount. Shipping costs incurred during initial checkout are not refundable. Please remember that it can take some time for your bank or credit card company to process and post the refund.

PRODUCT DAMAGED

I am happy to offer replacement

Images required

WRONG PRODUCT

I am happy to offer replacement

Images required

PRODUCT NOT AS DESCRIBED

I am happy to offer replacement

Images required

WRONG QUANTITY

I am happy to offer replacement